Return & Refund Policy
At Orah, every piece is packed with love and checked with care. But if something’s not right, we’re here to help!
Returns & Exchanges Accepted Only If:
- Damaged product received
- Wrong product sent
Important: Claims must be raised within 48 hours of delivery with a clear unboxing video (recorded from the moment the package is opened). No claims will be accepted without this video proof.
We do not accept returns due to:
- Personal preferences or dislikes
- Minor color differences due to lighting/screen
Refunds: All items are non-refundable. However, eligible claims may receive an exchange or store credit.
Still have questions? Reach out to us at orah.store.in@gmail.com